The information on this page applies to SEG, ECM, WebMarshal, SWG, and WFR products.

• For additional contact information, please see the General Support page.

Downloads, Documentation, and Forum

To access customer-only content, please log in to this site.

If you do not have a login, you can register.

Note: The Downloads/Documentation login and the Fusion Platform login (below) are completely separate credentials.

Fusion Platform

The LevelBlue Fusion Platform allows you to create and view Technical Support cases online. Access to this feature is only available to organizations with an active contract that includes direct technical support from LevelBlue.

Log in to the Fusion Platform.

Note: If you do not have a login to the Fusion Platform, ask an authorized contact in your organization to request access for you. If you do not know who is an authorized contact, you can ask your LevelBlue Account Manager.

Phone Support

Note: Phone support is generally available Monday to Friday during business hours in each region.

Customers with Premium support contracts are able to contact support at any time for critical issues. To learn more about support service levels, please see the Support Services page.

For details of phone numbers for each product and country, please use the menu options on the General Support page.

Email Support

Note that case logging by the Fusion Platform is preferred and may have better response time.

To contact support by email, use the following addresses:

• MailMarshal: MailMarshalSupport@trustwave.com
• WebMarshal: WebMarshalSupport@trustwave.com
• AppDetectivePro and DBProtect: DBSSSupport@trustwave.com