This article applies to:

• MailMarshal (SEG) 
• MailMarshal ECM/MailMarshal Exchange
• MailMarshal SPE

Question:

• How do I set the Windows locale for Marshal product services?
• How can I set the date formats used by Marshal products?

Information:

To set the appropriate date format, you must ensure that the account used by services is configured with the appropriate locale. The locale of the server installation is the default for all accounts. Changes to the locale normally apply only for each individual account.

If you want to change the date locale for the services, you can do one of the following:

• Log on to the server using an account such as Administrator. Use the Windows Regional and Language Options control panel to change the locale for the account, and then configure the required SEG, ECM, or SPE services to run using that account. If you change the locale, you must restart the services to apply the change.
• Change the locale for service accounts:
  • Use the "Copy settings" function (found on the Administrative tab of Regional and Language Options), and select "Welcome screen and system accounts". Restart the server to apply the change.

Notes:

• Date format in the Management Console (10.0.4 and above) follows the system format on the Array Manager server. See article Q21174.
• For more information about locale settings and requirements, see the following articles:
  • SEG and ECM: Q12670
  • MailMarshal SPE: Q15032
• Verify the change is applied to ALL services that you intended. In some cases services will run under different accounts. These could be "built in "service" accounts, local accounts, or domain accounts.
  • To apply changes to local or domain accounts, complete the change for EACH account.
• These settings can be affected by Windows Group Policy settings from Active Directory. Make sure that any GPO locale settings do not affect the accounts used by MailMarshal.
• Caution: the "Language for non-Unicode programs" MUST be set to English for SPE installations including the managed SEG arrays. This setting is also strongly recommended for all SEG installations.