LevelBlue Knowledge Base » Knowledgebase » Legacy Products » Secure Web Gateway » Licensing

Can I use my 9.2 license after upgrading to 10.2

Rudolf Kessler — Wed, 06 Jun 2012 07:11:15 GMT

This article applies to:

SWG 10.2,9.2

Question:

I want to upgrade from 9.2 to 10.2, but will my current 9.2 license be compatible to the 10.2 version?

Reply:

Yes, as long as your 10.2 SWG is not virtual and the AV and url filter engines you use are supported in 10.2 too.

How to add a new license to a SWG appliance

Rudolf Kessler — Thu, 24 May 2012 02:26:12 GMT

This article applies to:

SWG 9.x
SWG 10.x

Question:

How do i install a license in a new installed appliance or replace an existing one

Reply:

In order to install the license you will need to access the GUI at https://YourapplianceIPAddress

If this is a new installed appliance you will be prompted to change your password (default 'finjan') and receive this screen

Please enter the license:

Click on Continue

Tick "I accept" and click OK to accept the EULA

In order to check which components are licensed on the specific appliance click on Administration -->System Info

Notes:

Please note that replacing a license with different licensed components then the previous license installed on the appliance may cause downtime as the new components are reconfigured on the Policy server and also on the scanners and the latest updates are being installed.

Customer defined Security Policies will not be changed!

How do I install a license in a new installed appliance or replace an existing one

Eric Hanson — Wed, 30 Nov 2011 17:25:09 GMT

This article applies to:

SWG 9.x (different GUI look)
SWG 10.x

Question:

How do I install a license in a newly installed appliance or replace an existing one?

Reply:

In order to install the license you will need to access the GUI at https://YourapplianceIPAddress

Important: Use the 'admin' login, not any other account.

If this is a newly installed appliance, the License screen below will appear automatically after setting the password. Otherwise, navigate to Administration -> System Settings -> License.

Please input the license:

Click on Continue, tick "I accept" and click OK to accept the EULA.

After clicking OK, the system will process its license. This usually takes a few minutes. The "Please wait..." banner will be displayed.

In order to check which components are licensed on the specific appliance click on Administration -> System Info -> Licensed Modules.

Notes:

Please note that replacing a license with different licensed components than the previous license installed on the appliance may cause downtime as the new components are reconfigured on the Policy server and also on the scanners and the latest updates are being installed.

If you have any problems with your activation key please contact keyrequests@m86security.com.

Access to many support items on the Trustwave website requires you to log in. These items include product upgrades and the Customer Forum.

To register or log in, go to https://support.levelblue.com/

Once you register, your login will be granted access by association with your customer account. In many cases association of logins to accounts is automatic and instant. Some requests require processing by Trustwave staff.

Symptoms of an expired Vital Security Reporter (VSR) evaluation

Eric Hanson — Fri, 18 Jun 2010 16:27:00 GMT

Description:
Although Vital Security Reporter (VSR) appliances ship with an evaluation license, this license will eventually expire, resulting in reduced functionality.

Symptoms:
Symptoms of an expired VSR license can include one or more of the following:

It is impossible to log into the InfoView application.
New log data is not imported.
It is impossible to import new .rpt reports via the Publishing Wizard.
It is impossible to log into the Central Management Console from a remote machine, but it is possible to do this by using a browser to connect to localhost from a Remote Desktop session to the VSR appliance.
Schedule and History options are missing from the right-click menus for items in the Central Management Console’s Finjan folder.

Cause:
To confirm that the license has indeed expired, please follow the steps below:

Log in to the Central Management Console (http://localhost:8080/CmcApp if logging in using the browser on the VSR machine itself).
In the Manage box on the right side of the page, click the License Keys option.
The Currently held license keys field will show the keys registered on the appliance. If there is only one and the words “Evaluation code” appear immediately to its left, then there is a chance that the evaluation has expired. Click the evaluation key so that it is highlighted.

The expiration date (in YYYY-MM-DD format) will appear in the Expires field that is below the list of keys. If this date has passed, and there are no other keys installed on the system, then the license has expired. If an additional key is listed and the words “Product code” appear immediately to its left, then there should be no key expiration issues.

Solution:
In the event that a VSR licensee did not receive instructions for obtaining a purchased key at that time that they received their equipment, they should contact their vendor for assistance. Once the customer has the key, the following steps can be followed in order to install it.

Log in to the VSR appliance using Remote Desktop.
Log in to the Central Management Console (http://localhost:8080/CmcApp)
In the Manage box on the right side of the page, click the License Keys option.
In the Add Key field, type the new key.
Click the Add button.
Once the key is added, click the Log Off link near the top right of the page in order to close the Central Management Console session.
Click the Start button in the Windows OS that is running on the VSR appliance.
Navigate to All Programs -> Crystal Reports Server 2008 -> Crystal Reports Server 2008.
Click on Central Configuration Manager.
Click once on the Server Intelligence Agent in order to select it.
Click the Restart button on the toolbar.

The agent’s actions will display in the Status column, which will update automatically. Wait for it to return to Running status before closing the Central Configuration Manager and logging out of the system.

Software Versions:
all

License gives a 'License key is invalid' popup error

Amir Foox — Mon, 23 Mar 2009 00:00:00 GMT

Question

Attempting to implement a valid license in an appliance pops up a 'License key is invalid(Error: License key is invalid).' error, or some engines like the Anti-Virus or URL categorizations do not work at all.

Answer
Please access the appliance via SSH and type the command: show_time :

The command will show the appliance's time and date. Please make sure the time and date are set correctly. If the time and date are not accurate, please type the command config_time and set it:

When the time and date of the appliance are set and accurate, please try implementing the license again. If this gives the same error, please try restarting the appliance or contact Finjan's support.

Software Version

9.0
9.2

This article applies to:: NG 1000; NG 5000; NG 6000; NG 8000

This article was previously published as:: Finjan KB 1855