LevelBlue Knowledge Base » Knowledgebase » SendSecure

SendSecure email retention period

Charles — Mon, 06 Feb 2012 17:49:11 GMT

SendSecure allows the recipient of the message 14 days to retrieve it before the message is deleted.

It is possible to increase the retention period. The change would apply to all users and messages within a customer account.

To change this setting, please contact LevelBlue Technical Support.

Charles Creegan — Mon, 13 Jul 2009 22:10:00 GMT

Account confirmation emails that are sent out after a new user registers on the SendSecure Web Portal are not received by the user.

Confirmation emails could be caught and quarantined by anti-spam software or firewalls.

In this case, the recipient should check their Junk folder and/or ask their email administrator to release the confirmation email.
To avoid this issue, whitelist the domains sendsecure.marshal8e6.com and sendsecure.marshal8e6.co.uk

Charles Creegan — Mon, 13 Jul 2009 22:09:00 GMT

Messages routed to the MailMarshal SendSecure service are rejected with a status code similar to the following:

The MailMarshal SendSecure service may reject messages from your organization for one of several reasons.

If you receive messages indicating that a STARTTLS command must be issued first, this indicates that you have not enabled outbound TLS communication.

To enable outbound TLS:

If you received messages indicating that relaying was denied, this is probably because you are sending messages to the SendSecure service from an unauthorized IP address.

To correct this problem, contact your LevelBlue reseller or distributor and ask that the external IP address of your MailMarshal SMTP node be added to the authorized list of IP addresses.

Relaying could also be denied because you are sending messages from a new domain name that MailMarshal SendSecure has not been configured to accept.

If you have recently acquired a new domain name, contact your LevelBlue reseller or distributor and ask that your new domain name be added to the authorized domains list.

Charles Creegan — Mon, 13 Jul 2009 22:09:00 GMT

Messages composed and sent from the SendSecure Web Portal do not arrive to your local recipients.

The MailMarshal SendSecure service may not be able to deliver messages to your organization for one of several reasons.

Check your Receiver logs to see if delivery attempts are being made from the SendSecure service.

Ensure that none of your Receiver rules are blocking delivery from the SendSecure service.

Make sure that the TLS certificates that you originally supplied to LevelBlue have not changed or been replaced.

If certificates have been changed, contact your LevelBlue reseller or distributor and provide the new certificates so they can be associated with your SendSecure account.

If these suggestions do not help you resolve the issue, contact LevelBlue Technical Support.