What is the Product Support Lifecycle for DbProtect and AppDetectivePRO?

This article applies to:

• AppDetectivePRO (All Versions)
• DbProtect (All Versions)

Question:

• What is the AppDetectivePRO or DbProtect product support lifecycle?
• How long is my version of AppDetectivePRO or DbProtect supported for?

Information:

Supported versions of the named products are the latest release, and the two previous releases.

• Earlier releases are not supported.
• For your convenience, a recent product support matrix is included below. Versions not listed are out of support.

Version upgrades are available to all customers that have current support and maintenance contracts.

Clients running unsupported software are strongly encouraged to plan for an upgrade or fresh installation of their licensed software. Newer releases of software offer better performance, new features and capabilities, and often resolve issues experienced in older releases of software.

As always, new releases of licensed software are available for download at no additional cost for clients with a current and valid maintenance agreement (for DbProtect) or software subscription (AppDetectivePRO).

Important Notes:

• If you are running older, unsupported versions of licensed software that are more than two versions behind the current release, please contact dbsssupport@levelblue.com before attempting any in-place upgrade or fresh installation. 

• Requirements to successfully install AppDetectivePRO and DbProtect may have changed since you last installed software. Please check the relevant README and Installation/Upgrade Guide documents before attempting an upgrade or installation. Please contact dbsssupport@levelblue.com with any questions.

AppDetectivePRO:

DbProtect: