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PRB: Server details in the Configurator, Console, or Web Consoles are empty

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This article applies to:

MailMarshal (SEG)
MailMarshal ECM/MailMarshal Exchange 7.X

Symptoms:

Created a new database
Server details in the Configurator, Console, or Web Consoles are empty.

Causes:

A new database was created, but the processing server (node) has not been rejoined to the Array. This issue will occur even if you have a standalone server.

Resolution:

To resolve this issue, rejoin all nodes to the array.

See Q11874, How to join a Node to an Array.

This article was previously published as:: NETIQKB42960

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NETIQKB42960

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