This article applies to:

• MailMarshal (SEG)

Symptoms:

• The 'MMSender', 'MMEngine', and 'MMReceiver' services on a single server MailMarshal SMTP installation will not start.
• The MMController log reports the following error: "Event - Cannot open connection Array Manager - node ping failed. Error 1722 - The RPC server is unavailable."
• Restarting the MailMarshal services through the user interfaces generates the following error: "Failed to fetch service status: Server not online."
• The MMController service is running, but the services will not start.

Causes:

Resolution:

Notes:

The ports could be in use by other software, or they could be blocked by Windows Firewall or network interface filtering.

Current supported versions of SEG automatically add rules to Windows Firewall configuration to allow the required port communications.

This article was previously published as:

NETIQKB42587