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FAQ: Why are digest emails displaying as garbled text?

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This article applies to:

  • MailMarshal (SEG)

Question:

  • Why are digest emails displaying as garbled text?
  • Users receive message digest emails but they appear as garbled text.

Information:

It is likely that some other software is scanning the messages and not retaining encoding or character set information.

The use of Trend Micro Antivirus for Microsoft Exchange is a known cause of this problem.    

Solution:

Disable or uninstall the offending software.

 


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