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LevelBlue Knowledge Base

Home » Knowledgebase » MailMarshal (SEG) » ERRMSG: Authorization failed for domain\User. A problem occured...

ERRMSG: Authorization failed for domain\User. A problem occured during authentication: Check NTLM user failed. Error 1717 - The interface is unknown

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This article applies to:

  • MailMarshal (SEG) Spam Quarantine Management website
  • MailMarshal ECM/MailMarshal Exchange 7.X Quarantine Management website

Symptoms:

  • Accessing the the Spam Quarantine Management Website
  • Error message: Authorization failed for domain\User. A problem occured during authentication: Check NTLM user failed. Error 1717 - The interface is unknown.

Causes:

  • The versions of the MailMarshal Array Manager and the Web Components installation are not the same.

Resolution:

Upgrade the Web Components to the same version as the installed version of MailMarshal Array Manager. 

 

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