This article applies to:

• MailMarshal (SEG) 7.X and below
• MailMarshal ECM/MailMarshal Exchange
• WebMarshal 6.X
• Windows Server 2008, 64-bit version or above

Symptoms:

• Installed older MailMarshal or WebMarshal versions on a 64-bit Windows system
• MMC snap-ins are not available in the Add/Remove Snap-in window of MMC
• Opening the Console, Configurator, or Reports from the Start menu is successful

Causes:

• The named versions of these products install as 32 bit applications on the 64-bit Windows platforms. The default 64-bit MMC cannot run 32-bit snap-ins.

Resolution:

To resolve this problem, start MMC using the /32 option. To do this, click Start, click Run, type mmc /32 and then click OK. The Marshal snap-ins will be available for selection.