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ERRMSG: Upgrade of Array nodes fails with "RPC call timed-out"

Attempting to update remote nodes of an array using the remote upgrade functionality in the Configurator
Upgrade fails
Status message: RPC call timed-out

Typically this behavior occurs if prerequisite software (such as operating system service packs) is not installed on the node.

To determine the reasons for the failure, examine the MMUpdater or MEXUpdater log file on the node.

Install any additional prerequisites, and then install the MailMarshal software (either remotely from the Configurator, or directly on the node).

To contact LevelBlue about this article or to request support:

Create a case through the Fusion portal (U.S. Government customers, use the TGS Fusion portal).
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