This article applies to:

• Marshal Reporting Console

Question:

• Why are my reports failing?

Symptoms:

• Reports time out after 8 minutes 20 seconds.  
• On-screen rendering of large reports times out after 1 minute 50 seconds.

Procedure:

You can increase the timeout values for both report generation and report rendering.

Report generation

1. On the machine where the Marshal Reporting Console is installed, navigate to the MRC bin directory
   • For a default installation on a 64 bit system this is:
     C:\Program Files (x86)\Marshal\Marshal Reporting Console\bin
   • For a default installation on a 32 bit system:
     C:\Program Files\Marshal\Marshal Reporting Console\bin
2. Open the MMReportingExecutor.exe.config file using an XML editor or text editor (see the notes section below).
3. Search the file for the "CommandTimeout" setting.
4. Increase the value. The number represents seconds.
5. Restart the Marshal Reporting Executor service.

On-screen rendering

1. On the machine where the Marshal Reporting Console is installed, navigate to the MRC directory
   • For a default installation on a 64 bit system this is:
     C:\Program Files (x86)\Marshal\Marshal Reporting Console
   • For a default installation on a 32 bit system:
     C:\Program Files\Marshal\Marshal Reporting Console
2. Open the web.config file using an XML editor or text editor (see the notes section below).
3. Within the system.web section add or edit the httpRuntime line as follows:
   
   

       <system.web>
           <httpRuntime executionTimeout="newvalue" ...other tags... />
     ...other lines...
       </system.web>

4. Replace newvalue with an integer value in seconds. The default (if this line is not present) is 110 seconds.
5. Do not change other lines in the file. If the httpRuntime line already exists, do not change other tags within the line.

Notes:

• Back up these files before making changes.
• For general information about editing XML settings files, see article Q12705.
• In earlier versions the install folder was named "MailMarshal Reporting Console".