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ERRMSG: Installation or upgrade error -5006 0x80070020

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This article applies to:

  • MailMarshal (SEG)
  • MailMarshal for Exchange
  • WebMarshal

Symptoms:

  • Installing or upgrading the product
  • Installshield error message: -5006 0x80070020 an error occurred during the setup. Please close any existing installations and retry.
  • Installshield terminates.

Causes:

An on-access virus scanner is locking files.

Resolution:

Stop all on-access scanning while running the installer.

Notes:

Installshield error -5006 can also be raised for other reasons. This resolution is specifically for hex code 0x80070020.


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