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ERRMSG: PDF files blocked due to "Container violation : Invalid format"

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This article applies to:

  • SWG 10.1.2

Symptoms:

Some PDF files are being blocked with the following error: Container violation: Invalid format

Causes:

The PDF file is being blocked by the Rule "Block Illegitimate Archives (Including Password-Protected Archives)"

Resolution:

Add a "True Content Type" Condition to the "Block Illegitimate Archives (Including Password-Protected Archives)" Rule, negate it by selecting the "Everything except for the items selected below" Applies To radio button, select "PDF File" as file type, and then Commit the change.

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