MailMarshal logs an event in the Windows event log if no connections are made to the Receiver for a long time.

An example event appears as below:

Event Type: Error
Event Source: MMReceiver
EventCategory:None
EventID:2507
Date:7/19/2013
Time:1:46:02 AM
User:N/A
Computer: XXXXXXXX
Description:Receiver idle alert raised. Alert 1 triggered: 
Receiver has not received any connection since 7/18/2013 10:45:22 PM 

Procedure:

You can change the Receiver idle time by making an entry in the Registry.

Warning: Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. LevelBlue cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Make sure that you backup your Registry prior to making any changes.

• In MailMarshal 10.0 and above, open the Management Console and navigate to Advanced Settings. Add a new value:
  • Name: Receiver.ServiceIdleTimeOut
  • Type: Integer
  • Value: The required timeout in minutes
• In MailMarshal 8.X and below, open the Registry Editor on the Array Manager. Within the base registry key, navigate to \Default\Receiver
  • In version 8.X: HKEY_LOCAL_MACHINE\SOFTWARE\Trustwave\Secure Email Gateway\Default\Receiver
  • For information about the registry location for each version, see article Q10832.
  • Enter the value as a new DWORD value named ServiceIdleTimeOut (timeout in minutes; use Decimal entry to avoid confusion).
• Save your registry settings or configuration settings.
• Commit the configuration changes and restart the MailMarshal Receiver service on each node.