This article applies to:

• MailMarshal SPE

Symptoms:

• SEG processing nodes not added to the SPE database
• Marshal Agent services for the nodes are seen in the Agent Status screen

Causes:

• This symptom can result if:
  • Array Manager servers are sometimes referred to by name, and sometimes by IP address.
  • Name lookup is not completely configured in DNS.

Resolution:

• Be consistent in references to SEG servers. EITHER use IP addresses in all cases, OR use names in all cases.
• Mixing IP and names will work if all servers have correct and complete A and PTR records.