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LevelBlue Knowledge Base

Home » Knowledgebase » MailMarshal (SEG) » PRB: SEG 10 Management Console connection error on Windows 2012...

PRB: SEG 10 Management Console connection error on Windows 2012 R2

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This article applies to:

  • MailMarshal (SEG) 10.0.6 and below
  • Windows Server 2012 R2
  • Management Console website

Symptoms:

  • Cannot connect to the Management Console website
  • Chrome error: ERR_CONNECTION_RESET
  • Firefox error: PR_CONNET_RESET_ERROR

Causes:

  • TLS 1.1 and 1.2 for HTTPS is not enabled by default on Windows Server 2012 R2 as originally released. Current browsers require TLS versions above 1.0.

Resolution:

To resolve this issue, ensure that the Array Manager/Management Console server is up to date with Windows Updates. 

On a server that is up to date, no further change is required. 

  • Registry edits to enable TLS 1.1 and 1.2 will not fix this issue.
  • Registry changes are not required when Windows Updates have been applied.

Note:

MailMarshal 10.0.7 and above is not supported on Windows Server 2012 R2

     

     

     

     

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