This article applies to:

• MailMarshal

Symptoms:

• Error seen as "toast" pop-up in Console, and in Console log files.
• Failed to fetch server details: The server has not been configured yet - required security data not available
• Some parts of the Console do not load.
• The Controller service log (configuration check) may also indicate that no valid configuration is available.

Causes:

• This error is caused by incomplete loading of configuration in the Array Manager service.
• Because configuration is not fully loaded, the MailMarshal REST API is not available to other components including the Console website.
• The most common reason for this issue is that a Syslog database is configured but not accessible.

Resolution:

For the Syslog related issue:

• Use the MailMarshal Server Tool to verify the configuration and existence of the Syslog database. If necessary update the configuration or create a new database.

Notes:

To check for other possible causes of this error, see the Array Manager text log for a time when the service is restarted.