This article applies to:

• Security Reporting Center 2.0
• Security Reporting Center 2.1

Question:

Symptoms:

• Error: None of the requested log files were found.

Procedure:

You should perform the steps described below if you plan to use a network drive to do any of the following:

• Retrieve log files
• Store the DNS cache
• Collect Check Point log files via OPSEC LEA
• Collect log files with the NetIQ Syslog Service
• Store FastTrends databases
• Unzip log files

Microsoft Windows NT

To configure services, use the following steps.

1. Open the Windows Control Panel and click Services.

2. Select the NetIQ Scheduler Agent service from the list.

3. Click Startup. The Service dialog box opens.

4. Select This Account. Specify which account to use, and type the password for the account.

5. Stop and restart the service.

If you want the NetIQ LEA Service or the NetIQ Syslog Service to write to a mapped or network drive, repeat each service.




To give the account necessary rights, use the following steps.

1. Open the User Manager by selecting Programs | Administrative Tools | User Manager from the Windows Start menu.

2. Select the account that you specified for your services, and select User Rights from the Policies menu.

3. Select the Show Advanced User Rights check box.

4. Select Act as Part of the Operating System from the Right: list.

5. If the account you specified above is not in the list, click Add.

6. Add the account, and click OK.

7. Repeat Steps 4-6 for the Log On as a Service right. Click OK to close the User Rights Policy dialog box.

8. In the bottom pane of the User Manager, double-click Administrators. If your account is not in the list, add it. Click OK to close the Group Properties window.

Microsoft Windows 2000 and Windows XP

To configure services, use the following steps.

1. Go to the Windows Control Panel and double-click Administrative Tools.

2. In the Administrative Tools window, double-click Component Services.

3. Select Services (local) in the left pane.

4. Right-click NetIQ Scheduler Agent in the right panel, and select Properties.

5. Click the Log On tab.

6. Select This Account and click Browse to select an account from the list.

7. Type the password for the account, confirm it, and click OK to exit the dialog box.

8. Stop and restart the service.

If you want the NetIQ LEA Service or NetIQ Syslog Service to write to a mapped or network drive, repeat Steps 1-7 for those services.




To give the account necessary rights, use the following steps.

1. Go to the Windows Control Panel and double-click Administrative Tools.

2. Double-click Local Security Policy.

3. Under Security Settings in the left pane, expand Local Policies.

4. Double-click User Rights Assignments.

5. Double-click Acts as Part of the Operating System, and make sure the account you specified earlier is in the list. Click Add to add the user account.

6. Repeat this step for Log on as a Service and Log on locally.

This article was previously published as:

NETIQKB13339