This article applies to:

• Security Reporting Center 2.X
• Firewall Suite 4.X
• Novell BorderManager 3.7

Symptoms:

• Unable to analyze Novell BorderManager Extended log files.
• Error: 'Could not generate the report. Possible reasons include: 1) The log file contains no records from firewalls you are licensed for. 2) The log file contains no data. 3) The log file contains no valid log file records.'

Causes:

Information:

The Extended log file format for BorderManager version 3.7 and higher is not supported. Reconfigure BorderManager to use the Common log file format.

The Configuration Guide offers further detail about how to configure BorderManager. The guide can be found at the following location:

https://support.levelblue.com/Firewall-Suite/documentation.asp

Notes:

https://support.levelblue.com/kb/article.aspx?id=10212

This article was previously published as:

NETIQKB37159