This article applies to:

• Security Reporting Center 2.X
• WebTrends Enterprise 7.0
• WebTrends Professional 7.0
• WebTrends Small Business 7.0

Question:

Symptoms:

• Error: "Page cannot be found."
• Unable to start WebTrends-MySQL service.
• Unable to start NetiQ-MySQL service.

Reply:

Since both applications utilize a local MySQL database you CANNOT install Security Reporting Center on a the same computer as WebTrends 7.0.

If you do install both applications on the same machine the my.cnf file that is created on the C:\ drive will be replaced with the details for the application that is installed last.  This will cause both applications to fail when trying to connect to their respective databases.

This article was previously published as:

NETIQKB40123