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Home » Knowledgebase » Legacy Products » Firewall Suite » ERRMSG: Error: Unable to add serial number... because it is...

ERRMSG: Error: Unable to add serial number... because it is invalid.

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This article applies to:

  • Firewall Suite 4.X

Symptoms:

  • Error: Unable to add serial number... because it is invalid.

Causes:

The serial numbers for these versions of Firewall Suite are case sensitive.  

Information:

Ensure that you are using the proper case when entering the serial number(s).

This article was previously published as:
NETIQKB5542

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