This article applies to:

• WebTrends Firewall Suite 4.1x

Symptoms:

• Error: "Can't save template file (err=3)".

Causes:

Information:

In order to resolve this issue please delete all of the .tmp files out of the following directories:

<FirewallSuiteInstallDir>\wtm_FirewallOther\template
<FirewallSuiteInstallDir>\wtm_FirewallWebOut\template
<FirewallSuiteInstallDir>\wtm_FirewallWebIn\template

Note: Some directories might not contain any .tmp files.

After you've completed the steps above you should be able to run a report successfully.

This article was previously published as:

NETIQKB40353