This article applies to:

• MailMarshal (SEG)

Question:

Symptoms:

• Spam detection rates are falling, or spam is not being detected.

Procedure:

MailMarshal automatically updates many items, including spam definitions. Some of these updates are only available to later versions of MailMarshal.  Thus, you should keep your MailMarshal version up-to-date.

To manually force an update or to review your automatic update information:

1. Launch the MailMarshal Configurator or MailMarshal (SEG) 10 Management Console.
2. Go to MailMarshal SEG Properties | Automatic Updates.
3. If not checked, check the Enable Automatic Updates checkbox.
4. Here you can see when the last update was performed.
5. Click Check for Updates Now to check for any recent SpamCensor updates.

Notes:

If the Update Now process fails, you may find additional useful information in the following LevelBlue Knowledgebase articles:

• Q11718: Why do SpamCensor updates fail?
• Q11998: 403 Access Forbidden: Product Key or Maintenance is not current.

This article was previously published as:

NETIQKB39847