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PRB: Unable to analyze WatchGuard firewall log file.

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This article applies to:

Security Reporting Center 2.0x
Security Reporting Center 2.1
WebTrends Firewall Suite 4.X
WatchGuard Firewall

Symptoms:

Unable to analyze WatchGuard firewall log file.
Error: "WebTrends could not build the report."

Causes:

When exporting a WatchGuard log file the export is successful. However, if the log file spans several months, the resulting log file will records data in reverse order for each month. For example, the log will start logging March data, and then the data for February. This will continue until there is no more log data to export.

Information:

When using the WatchGuard Export utility, select the option to export log files on a monthly basis.

An alternate fix (not recommended) is to manually split the log files into separate monthly files.

This article was previously published as:: NETIQKB24445

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