This article applies to:

• WebTrends Firewall Suite 4.1c
• Security Reporting Center 2.1

Symptoms:

• Unable to update URL Categorization database.
• Error: 'Download Aborted.'
• Error: 'No URL Categorization information found.'
• Error: 'No information for this section has been analyzed.'

Causes:

Information:

In order to resolve this issue you will need to make sure that your firewall and/or proxy server allows access to listsrv.surfcontrol.com.

Once you have verified that the proxy server is configured to allow a connection to this site, you will need to configure Firewall Suite to access the Internet through the proxy server:

1. Click Tools | Options.
2. Expand Main.
3. Select Access to Internet.
4. Check the box next to Connect through a Proxy Server.
5. Configure your proxy address and port.
6. Only check HTTP access requires a Username / Password if your proxy server requires authentication.
7. Click OK.

After this has been done you should be able to update your URL Categorization database.

Notes:

Firewall Suite only supports basic and NTLM authentication through a proxy server.

This article was previously published as:

NETIQKB1428