This article applies to:

• Security Reporting Center 2.1
• Microsoft Windows XP Professional SP2

Question:

• Why can't I add a serial number?
• Trial key does not work.
• How can I add a serial number when running Windows XP SP2?

Symptoms:

• Adding a serial number fails on Windows XP with Service Pack 2 (SP2) installed.
• Error: 'The serial number could not be added. The following information was provided: No installed modules found that correspond to the serial number entered. Install the module and then enter the serial number'.
• Error occurs when attempting to add a serial number.

Resolution:

This issue is fixed in SRC version 2.1a and above.

Workaround:

1. Click Start > Run 
2. Type regedit and click OK.
3. Locate and then click the following subkey in the registry:
   
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetIQ Scheduler Agent
4. On the right pane, right-click ImagePath, and then click Modify.
5. Remove quotes from the Value Data entry and click OK.
6. Exit the Registry Editor.
7. Restart the Server.

Notes:

Note: Trustwave Technical Support can provide a scripted utility that will make this change for you.  Please contact Technical Support to request a copy of this utility.

This article was previously published as:

NETIQKB44490