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LevelBlue Knowledge Base

Home » Knowledgebase » Legacy Products » EndPoint Security » INFO: I/O Error when accessing encrypted USB device

INFO: I/O Error when accessing encrypted USB device

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This article applies to:

  • Marshal EndPoint Security

Question:

  • Why do users see a Windows I/O error when attempting to read from an encrypted USB device?

Information:

This behavior is by design. If a user tries to access an encrypted USB device without the correct password, Windows returns an I/O error.

Windows returns this error when attempting to access media that cannot be read for any reason.

When the correct password is used, the device will be readable.

 

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