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Question:
Category is in always allowed or Pass categories list but blocked page shows as a blocked category.
Reply
In a profile if you has a category under pass categories list and even if you move under always allow categories list. But still not able to access and when you get a blocked page, it shows the category which is not under blocked categories list. Check the active profile.
System à Diagnostics à Active Profile Lookup
Enter workstation IP and do a lookup
Please verify if that category is not under blocked categories list. If not, then please do the following otherwise call Tech. Support.
Group à Global Group à Minimum Filtering Level
Please check if you are blocking that category. Allow that category at minimum filtering level and block it in other profiles.
- This article was previously published as:
- 8e6 KB 276576
