This article applies to:

• R3000

Question:

I performed a "back-up," but I can't download the file to my workstation.

Reply

• Disable any pop-up blockers and firewalls on your workstation.
• Option 1:  Hold down the “Ctrl” key on your keyboard while clicking the “Download” button.
• Option 2:  In Internet Explorer, go to "Tools > Internet Options > Security" tab.  Highlight the "Internet" icon and click on the "Custom Level..." button.  Scroll to the "Downloads > Automatic prompting for file downloads" option and select the "Enable" option.  Click OK twice to save the settings.
• Option 3: In Internet Explorer, go to "Tools > Internet Options > Security" tab.  Highlight the "Local Intranet" icon and click on the "Sites..." button.  Click on "Advanced" and in the "Add this Web site to the zone:" field, add the R3000's IP.  Click OK three times to save the settings

This article was previously published as:

8e6 KB 276584