LevelBlue Named Official Cybersecurity Advisor of the PGA of America. Learn more

LevelBlue Named Official Cybersecurity Advisor of the PGA of America. Learn more

Services
Cyber Advisory
Managed Cloud Security
Data Security
Managed Detection & Response
Email Security
Managed Network Infrastructure Security
Exposure Management
Security Operations Platforms
Incident Readiness & Response
SpiderLabs Threat Intelligence
View All Services
Solutions
BY INDUSTRY
BY REGULATION
BY TOPIC
Offensive Security
Solutions to maximize your security ROI
Operational Technology
End-to-end OT security
Microsoft
Unlock the full power of Microsoft Security
Securing the IoT Landscape
Test, monitor and secure network objects
Why LevelBlue
About Us
We reduce cyber risk and build resilience
Awards and Accolades
The most recognized cybersecurity leader
LevelBlue SpiderLabs
Elite global threat experts and intelligence
PGA of America Partnership
Cybersecurity at the championship level
Secure What's Next
Future-proof your organization
LevelBlue Security Operations Platforms
Unprecedented security visibility and control
Security Colony
Cybersecurity threat protection resources
Partners
Microsoft
Unlock the full power of Microsoft Security
Technology Alliance Partners
Key alliances who align and support our ecosystem of security offerings
Register
Login
Resources
BLOGS
UPCOMING
MEDIA & ASSETS
NOTICES
HELP
Loading...
Loading...

LevelBlue Knowledge Base

Home » Knowledgebase » Legacy Products » Enterprise Reporter » INFO: When applying an ER patch, the EULA does not appear and I...

INFO: When applying an ER patch, the EULA does not appear and I am unable to install the patch.

Expand / Collapse
Show/Hide Article Tools


This article applies to:

  • Enterprise Reporter

Question:

When applying an ER patch, the EULA does not appear and I am unable to install the patch.

Reply

When applying ER patch 4.1 or later, an End User License Agreement (EULA) must be served and accepted before the patch can begin installation.
Make sure that EULA is not being blocked due to Google Chrome POP-UP blocked setting enabled. you will then be able to accept the "End User License Agreement".

The EULA for the ER is served on port 8084 from the ER itself to the current workstation the GUI is run from. If communication on this port is not allowed by your firewall or network, then the EULA will not be served and thus, you will not be able to install the patch.

Please make sure this port is open for the ER. If you absolutely cannot allow communication on this port, please call 8e6 Technical Support at 888-786-7999 opt. 3.
This article was previously published as:
8e6 KB 276611

To contact LevelBlue about this article or to request support:

Rate this Article:
     
Tags:

Add Your Comments


Comment submission is disabled for anonymous users.
Please send feedback to Trustwave Technical Support or the Webmaster.


Execution: 0.031. 8 queries. Compression Disabled.
Powered by InstantKB.NET