This article applies to:

• R3000

Symptoms:

• When searching on http://www.google.com, some users are getting either a 'blank page' for a result or a page that looks exactly like http://www.google.com without any search responses.
• This following conditions must be met for this problem to show up:
  • R3000 must have Safe Search Enforcement turned on.
  • Users must be using Firefox browser.
  • Users are attempting to do a Google search from the Google homepage (http://www.google.com).
• Google searches done from the Firefox search bar are not affected.
• Google searches done from the 'iGoogle' homepage is not affected.

Causes:

• Google has recently implemented some search engine changes to Firefox users.  These changes have altered some of the search query strings which have ultimately caused a conflict with the Safe Search Enforcement feature in the R3000.

Resolution:

We have resolved this problem in the release of the R3000 v2.2.10 software update (June 18, 2009).