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LevelBlue Knowledge Base

Home » Knowledgebase » Legacy Products » Web Filter (R3000) » FAQ: How does the Authenticator keep connected

FAQ: How does the Authenticator keep connected

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This article applies to:

  • R3000/WF/WFR 3.0.x - to 4.1

 

Question:

  • How does the authenticat stay connected?

Reply:

Once authenticator client starts working it continually sends a "heartbeat" to the filter - with a specified interval of seconds between each heartbeat until the end user logs off. 

Notes:

Please note if your having issues with authenticat.exe, please upgrade to the newest version on the filter and the authenticator deployment kit located on the support website under Downloads and documentation. At this writing the newest version is AuthDeploy-2.0.10.477.msi

 

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