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FAQ: How come my ER can't get software updates?

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This article applies to:

ER SL or HL models v 5.0.00 or above

Question:

How come my ER can't get software updates?

Reply:

Your ER may have shipped with FTP updates enabled. That's incorrect becase all our products now only use HTTPS to receive updates. Please contact Tech Support to fix the problem.

Notes:

To contact LevelBlue about this article or to request support:

Create a case through the Fusion portal (U.S. Government customers, use the TGS Fusion portal).
Call us on a local phone number.

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	Q12864 FIX: How come my ER can't get software updates? BACKEND FIX

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