This article applies to:

• MailMarshal (SEG) 
• Marshal Reputation Service

Symptoms:

• Error message: You cannot create a Marshal RBL with a temporary license key.
• Error message: You cannot access a Marshal RBL with a temporary license key.

Causes:

Use of the Marshal Reputation Service requires a Customer Number and Activation Code tied to the product license key.

• This service is available for product installations using customer full keys or time limited keys that are linked to a customer account.
• The service is also available for installations using product trial keys.
• The service is not available for installations using temporary keys.
  • Temporary keys are created by the product installation when a full product key is invalidated due to changes in the system, or when the product is reinstalled after a trial key expired.

Resolution:

To use the Marshal Reputation Service, request a full key using the MailMarshal Configurator or Management Console.

For a trial key, or when a new key is issued and linked to your account, the Reputation Service is automatically provisioned over the web. For the required URL access, see article Q12992.

• A new installation attempts to retrieve credentials immediately.
• If you request and install a new product key, normally the credentials will be retrieved within an hour from the time of generation of the key. You can force a check by re-entering the product key (even if the key has not changed).

Notes:

For more information about configuring the Reputation Service, see Knowledge Base article Q12878.