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Home » Knowledgebase » MailMarshal (SEG) » PRB: Performance Counters not available

PRB: Performance Counters not available

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This article applies to:

  • MailMarshal (SEG) 

Symptoms:

  • MailMarshal performance counters cannot be selected in Windows Performance Monitor
  • MailMarshal performance counter information is zero or blank

Causes:

  • The MailMarshal Performance Monitor DLL was not registered.

Resolution:

For current versions of MailMarshal:
  1. Log on to the server as administrator.
  2. Open a command prompt and navigate to the MailMarshal install folder.
  3. Run one or both of the following:
    • For a processing server: lodctr /m:PerfCounters.man
    • For an Array Manager server: lodctr /m:AMPerfCounters.man
  4. You should see "Successfully installed performance counters" (some errors may also be reported if the counters were partially installed). 
  5. Counters should be available.
    • If counters are not available, restart MailMarshal services and check again.

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