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FAQ: How do I Install a Failed Update?

Question
I retrieved either an Anti-Virus / URL category / OS update and it is displayed in my Available Updates section.
However, when I try to install it I get "update failed" message, or if it is an OS update, it seems that the update status page is stuck.

How can I install this failed update?

Answer
If the update status page is stuck, delete the IE cookies (see also article Update Status Page Stuck - http://kb.finjan.com/article.asp?article=1025&p=4).
Otherwise: navigate to Settings -> Updates -> Available Updates and delete the update that failed (marked with a red cross).
Select Retrieves Updates and try again to reinstall this update.

Software Version
8.3.x
8.4.x
8.5.0

This article applies to:: NG 1000; NG 5000; NG 8000

This article was previously published as:
Finjan KB 1293

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Tags:
8.3.5, 8.4.0, 8.4.3, 8.5.0, NG 1000, NG 5000, NG 8000

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