LevelBlue Knowledge Base

KB Home Search Latest Additions Most Popular

Knowledgebase

Home » Knowledgebase » Legacy Products » Secure Web Gateway » Updates » FAQ: How do I Install a Failed Update?

FAQ: How do I Install a Failed Update?

Question
I retrieved either an Anti-Virus / URL category / OS update and it is displayed in my Available Updates section.
However, when I try to install it I get "update failed" message, or if it is an OS update, it seems that the update status page is stuck.

How can I install this failed update?

Answer
If the update status page is stuck, delete the IE cookies (see also article Update Status Page Stuck - http://kb.finjan.com/article.asp?article=1025&p=4).
Otherwise: navigate to Settings -> Updates -> Available Updates and delete the update that failed (marked with a red cross).
Select Retrieves Updates and try again to reinstall this update.

Software Version
8.3.x
8.4.x
8.5.0

This article applies to:: NG 1000; NG 5000; NG 8000

This article was previously published as:
Finjan KB 1293

To contact LevelBlue about this article or to request support:

Create a case through the Fusion portal (U.S. Government customers, use the TGS Fusion portal).

Call us on a local phone number.

Rate this Article:

Tags:
8.3.5, 8.4.0, 8.4.3, 8.5.0, NG 1000, NG 5000, NG 8000

Add Your Comments

Comment submission is disabled for anonymous users.
Please send feedback to Trustwave Technical Support or the Webmaster.

Execution: 0.074. 8 queries. Compression Disabled.