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INFO: Scanning Servers continually restarting after Software Version 8.4.0 Upgrade / Installation

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Description
After installing software version 8.4.0, the scanning servers keep restarting.

Symptoms
In the System Logs you will see:

Cause
These scanning server restarts occur when users try to browse to specific URLs.

Solution
This problem has been fixed with hot-fix 8.4.0 MO3.
This hot-fix can be installed using the Vital Security updates mechanism (automatically / manually).
NOTICE: This update will restart the scanning servers after installation.

In order to install it maually:
Please go to Settings -> Updates -> Available Updates -> Retrieve Updates -> Select "Finjan Operating System update 8.4.0.M03" -> Install Update

In order to install it automatically:
If your updates are configured automatic installation this OS update will be retrieved and installed automatically in the hour defined under Settings -> Updates -> Updates Configuration.

This Hot Fix will be included in all future software versions (above 8.4.0).

VSOS
8.4.0

This article applies to:: NG 1000; NG 5000; NG 8000

This article was previously published as:
Finjan KB 1397

To contact LevelBlue about this article or to request support:

Create a case through the Fusion portal (U.S. Government customers, use the TGS Fusion portal).

Call us on a local phone number.

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Tags:
8.4.0, NG 1000, NG 5000, NG 8000

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