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INFO: High Availability Policy Server - Standby Policy Server cannot be Defined

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Description
After the installation of software version 8.4.3 from an update (not installation CD) to a Policy Server, you cannot define it as a standby Policy Server using the high availability policy server feature.

Symptoms
When you try to define this policy server as a standby policy server (Settings > Devices > Policy Server > High Availability Configuration). you receive an error message: "Both the Active and the Standby Policy Servers must be defined as Policy Servers Only."

Cause
This behavior occurs when the Policy Server's image is 8.3.2 and it was updated to 8.4.3 (through software version updates: 8.3.5 -> 8.3.6 -> 8.4.0 -> 8.4.3).

Solution
Go to the Setup Console (Webmin) https://Policy_Server_IP:3012 -> Advanced Settings -> Appliance Roles -> Use the same current configurations (as defined before) -> Click Next until you see the main menu again.

Software Version
8.4.3

This article applies to:: NG 1000; NG 5000; NG 8000

This article was previously published as:
Finjan KB 1420

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Tags:
8.4.3, NG 1000, NG 5000, NG 8000

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