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INFO: Unable to Restore a Backup when High Availability Policy Server Settings are Active

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Description
When a High Availability policy server is enabled you cannot restore a Rollback "backup" file.
However, it is still possible to create a backup file.

Symptoms
An error popup message appears when a Rollback backup file is selected to be restored and the "Restore" button is clicked.
The error popup says it is impossible to restore the settings as long as High Availability option is enabled.

Cause
When the High Availability policy server settings are active, every change made on the active policy server is synchronized with the standby policy server.

However, when we perform Rollback (restore), we want the standby policy server to remain with the old configuration as a backup for optimum performance and security. Therefore, as the two features are at odds with each other, Rollback cannot be performed if High Availability is enabled.

Solution
Disable the High Availability settings before restoring a Rollback backup file. Once everything is working satisfactorily, you can enable the High Availability settings again.

Software Version
8.4.x
8.5.0

This article applies to:: NG 1000; NG 5000; NG 6000; NG 8000

This article was previously published as:
Finjan KB 1470

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Tags:
8.4.3, 8.5.0, HA High Availability Rollback popup roll back, NG 1000, NG 5000, NG 6000, NG 8000

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