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INFO: Creating a custom message for Coaching in 8.4.3

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Description
The option to choose a custom defined message for the Coach action in a rule is disabled.

Symptoms
In 8.4.3, it is no longer optional to choose a configured message as a reason in a coach action rule.

(The reason field is grayed out when you choose Coach as a user response action):

Cause
As the Coaching action is only related to the URL policy being violated, it was decided that having more than one type of coaching messages is irrelevant.

Solution
After defining a custom message for the Coaching action - it will automatically become the default one and will be shown in every Coaching rule.

Software Version
8.4.3

This article applies to:: NG 1000; NG 5000; NG 8000

This article was previously published as:
Finjan KB 1476

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Tags:
8.4.3, NG 1000, NG 5000, NG 8000

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