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FAQ: Why can't the McAfee 5200 Engine be Installed?

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Question
When I try to install the NAI Engine file update (McAfee new 5200 engine), I get an update failed message.
Why do I get this message and what should I do?

Answer
As noted on our website (http://www.finjan.com/Content.aspx?id=1799), the McAfee Anti-Virus engine version 5100 will be End of Life by January 31st 2008. Customers using the McAfee Anti-Virus engine on the Vital Security Appliance series should upgrade to the following Maintenance releases in order to support the new Anti-Virus engine:

Software Version
8.4.0
8.4.3
8.5.0

This article applies to:: NG 1000; NG 5000; NG 6000; NG 8000

This article was previously published as:
Finjan KB 1662

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Tags:
8.4.0, 8.4.3, 8.5.0, nai av anti virus anti-virus, NG 1000, NG 5000, NG 6000, NG 8000

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