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Yes, you will need to contact Trustwave's SWG support team.
Some organizations might use their own internal certificate for connecting to SSL consoles, such as the SWG's Management Console. It is possible to replace the built-in certificates, but root access (Super Shell) is required. Since root access is required, it is recommended that this procedure be performed by support via a Remote Desktop Control session (such as NetViewer or WebEx).
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