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Home » Knowledgebase » Legacy Products » Secure Web Gateway » INFO: How to collect support log from SR

INFO: How to collect support log from SR

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This article applies to:

SR 3.x

Question:

How to collect support log from SR?

Information:

After sign-in to the reporter UI, do following:

Administrator --> System Configuration
Once it opens the reporter configuration window, select "Tools" from "Database" pull down menu.
Then click on "Generate" to create technical support report package.
Once finished, click on the “Download” button from the pop-up window.

To contact LevelBlue about this article or to request support:

Create a case through the Fusion portal (U.S. Government customers, use the TGS Fusion portal).
Call us on a local phone number.

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Tags:

collect, file, info, SR, support

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