This article applies to:

• Web Filter (WF/WFR/R3000/IR)

Symptoms:

• After entering login credentials filter UI does not load, it gives a blank grey screen. 

Causes:

• Starting in Firefox 3.6 you need the new Java plugin that is included in Java 6 Update 10 and above. If you are using an older version of Java, you will need to update your Java plugin.

Resolution:

Steps to Enable Plug-in for the Internet Explorer browser

1.     Go to Start > Control Panel > Java Control Panel > Advance tab > Java Plug-in

2.     Select the check box for Enable next-generation Java Plug-in.

3.     Click OK and restart the system.

Steps to Enable Plug-in for the Firefox 3.6 and above

1.     Launch the Firefox browser

2.     Click on the Tools > Add-ons Manager > Plugins > Java plugin

3.     Click on the Enable button if the Java Plugin is disabled

4.     Restart the browser

Enable next-generation Java Plug-in - Mac OS X

If there are problems viewing Java applets on Mac OS, make sure the next-generation Java Plug-in is enabled.
Note: By default the next-generation Java Plug-in is not enabled on Mac OS.

Steps to Enable Plug-in on Mac

1.     Upgrade to latest version of Java for Mac OS.

2.     Open Java Preferences application window.

3.     Select setting Run applets: in their own process

4.     Restart browser and try viewing the applet.

 
After enable Plug-in if the problem does not get resolve, you may need to update Plug-in
Steps to Update Plug-in for the Firefox 3.6 and above

1.     Launch the Firefox browser

2.     Click on the Tools > Add-ons Manager > Plugins > Check to see if your plugins are up to date

3.     Click on the Up to Date button

4.     Click on the Verify Now link, to install missing Plug-in

5.     Restart the browser.