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Home » Knowledgebase » Legacy Products » Secure Web Gateway » FAQ: Block page displays an unfamiliar category

FAQ: Block page displays an unfamiliar category

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This article applies to:

  • SWG 10.x
  • SWG 11.x

Question:

The User gets a Block page with a block reason that contains an unfamiliar category. The User is using the Websense/IBM filter but the category in the block reason is not a Websense/IBM category. 
In the Web Log Transaction Entry Details > Request > Websense (or IBM), the categories seem correct. Why is there an inconsistency?

Reply:

If the block page came from a cloud scanner, the reason is an inconsistency between the category in the block reason and the filter engine categories, which correctly shows in the Web Log Transaction Entry Details > Request > Websense (or IBM).

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