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LevelBlue Knowledge Base

Home » Knowledgebase » Legacy Products » Secure Web Gateway » INFO: Customized messages for user response action are not...

INFO: Customized messages for user response action are not retained with Version 11.0 upgrade

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This article applies to:

  • SWG 11.x

Question:

  • Why do Block page messages look different after the system is upgraded to Version 11.0?

Information:

This is a known issue with the V11.0 upgrade - Rule Action messages are reset to default.
To restore these messages, we recommend saving them before upgrading the system:

1. Navigate to Policies > End User Messages > Message Template, and select the relevant message template from the Rule Action drop down list.




2. Click the Switch to HTML View button. The message is displayed in HTML, similar to that shown below:




3. Select the HTML code presented in this view, copy it and to paste it into a text file using the text editor of your choice.

4. Save the file and click the Cancel button in the SWG UI.

5. Repeat these steps for the next Rule Action message details.



Once the SWG system is upgraded and running V11.0, follow the steps above to restore the HTML code for the custom messages used by SWG before the upgrade.

To contact LevelBlue about this article or to request support:

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