This article applies to:

• DLP Protect Email

Question:

• How do I remove and replace the APE DB?

Background:

The Console shows errors in /var/log/messages about the APEDB or the APESVC that indicate the service cannot start.

Procedure:

1. Stop services. On the Console, enter the following commands:
   
   service namesvc stop
   service apesvc stop
   service cfgsvc stop
2. Delete the files related to the database:
   
   rm -rf /opt/vericept/var/apedb/*
   rm -rf /opt/vericept/var/aperesults/*
   rm -f /opt/vericept/var/ns.db
   rm -f /opt/vericept/var/tmp/cfg_ior_repository.txt
   rm -f /opt/vericept/var/tmp/interceptor_ref.cache
   
3. Start the services that were stopped and restart the Vericept service:
   
   service namesvc start
   service apesvc start
   service cfgsvc start
   service vericept restart
   
4. On each Protect device, restart services:
   
   service ecsd restart
   service cachemgr restart
   service vericept restart
5. Test the Reconsider function.

Notes:

• If you have questions or concerns about this procedure, contact Trustwave TAC.
• This process often leaves Events in an unexpected state, and they cannot be acted on or archived. If this problem occurs, contact TAC for assistance.