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INFO: In some scenarios SWG does not recognize LDAP users

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This article applies to:

SWG 10.x
SWG 11.x

Question:

In some scenarios SWG does not recognize LDAP users, even if they are in an imported group.

Information:

If a customer adds a user/users after importing user/users group, the user/users won't be in the SWG database.

Use scheduled updating of LDAP/AD users or manually import users after any changes that you make to the LDAP tree structure (for example, adding/removing groups, changing their order), or the changes will not be applied.

To contact LevelBlue about this article or to request support:

Create a case through the Fusion portal (U.S. Government customers, use the TGS Fusion portal).
Call us on a local phone number.

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Tags:

16490, AD, Ldap

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